Brun et Noir
1.1. We will ship your order as soon as we can, subject to payment authorisation and stock availability.
1.2. We'll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries from the UK to your area, including (but not limited to) extreme weather or disruption to postal services / airlines.
1.3. You'll only be charged once per order for delivery, however many separate shipments we split your order into.
United Kingdom - £2.50
Delivery within 2-3 working days from despatch
1.3.2. Rest of Europe
Delivery within 3-5 working days from despatch
1.3.3. Rest of the World
Delivery within 5-7 working days from despatch
1.4. All orders are shipped from the UK. Any additional charges for customs clearance into other countries must be borne by you. We have no control over these charges and unfortunately can't predict what they might be.
2.1. If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging, unworn, unwashed, and with all labels attached. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
2.2. UK returns
2.2.1 Returns need to be received back by us within 14 days of receiving your order. Four days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
2.2.2. You'll need to pay return postage Please mark your package clearly as 'RETURNED GOODS' to avoid delays. Make sure you get proof of postage from the post office, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you've received your refund or replacement.
2.2.3. We'll send you an email to let you know when your return has been received.
2.3. Non-UK returns
2.3.1. For orders shipped to addresses outside the UK we need to receive your return within 20 days. 10 days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
2.3.2. You'll need to pay return postage for all orders sent outside the UK. Please mark your package clearly as 'RETURNED GOODS' to avoid delays at customs. We suggest you use an insured traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost.
2.3.3. We will send you an email to let you know when your return has been received.
2.4. Refunds can only be issued to the card which was used to pay for the goods. This policy doesn't affect your statutory rights.